Help & Support

This means an account already exists with that email — likely one you (or a parent/guardian) created before.

1. Go back to the Log In page and try logging in with that email instead.
2. If you don't remember the password, use Forgot password? to reset it.
3. If you're sure you've never signed up before, contact us below — it's possible the email was used by mistake.

1. Check your spam or junk folder — confirmation emails sometimes land there.
2. Wait a few minutes; delivery can occasionally be slow.
3. Double-check you typed your email correctly when signing up.
4. Still nothing after 15 minutes? Contact us below and we'll help directly.

Go to Forgot password? on the login page and enter your email. You'll get a link to set a new password. If you don't see the email within a few minutes, check your spam folder.

Your password needs to be at least 6 characters. For a stronger password, mix in a number or symbol — but 6+ characters is all that's required to sign up.

1. Check your internet connection — signing in needs an active connection, even though some content works offline afterward.
2. Close the app fully and reopen it.
3. If you're using it installed as an app, try opening it in your regular browser instead to see if the issue persists.
4. Still stuck? Contact us below with what device/browser you're using — that helps us figure out what's wrong.

Payments are usually confirmed within moments. If it's been more than a few minutes, contact us below with your payment reference number (shown on the payment confirmation screen) so we can look it up quickly.