Cancellation & Refund Policy

Last updated: July 2026

This policy explains how payments on Classroom work, and the circumstances under which a cancellation, refund, or exchange is available.

1. Nature of the Purchase

Classroom's Premium Unlock is a single, one-time payment that unlocks one class level (e.g. Primary 5, or JSS 1) — not a subscription, and not a payment that covers every class level. It does not renew, and you will never be charged again for the same class level after the initial payment. Studying more than one class level, or moving up a class, requires a separate Premium Unlock payment for each one. Because there is nothing recurring, there is no ongoing "cancellation" required — this policy instead covers refunds and exchanges.

2. Refund Eligibility

You may request a full refund of your Premium Unlock payment if:

The request is made within 48 hours of the original payment, and
You have not substantially used the premium content unlocked by the payment (for example, opening only a small number of premium notes to check what's included is fine; extensively using the unlocked content is not).

Refund requests made after 48 hours, or after substantial use of the unlocked content, will be reviewed on a case-by-case basis but are not guaranteed.

3. Non-Refundable Situations

Activation codes that have already been redeemed and used to unlock content are non-refundable, as the value has already been delivered.
Payments made more than 30 days prior to the refund request.
Accounts found to be in violation of our Terms & Conditions at the time of the request.

4. How to Request a Refund

Email classroomcareservice@gmail.com with the subject line "Refund Request."
Include the email address used for your Classroom account and, if available, your payment reference number (shown on the payment confirmation screen after checkout).
We will confirm receipt of your request within 2 business days.

5. Refund Processing Timeline

Approved refunds are processed back to your original payment method via Paystack within 5–10 business days of approval. The exact time funds take to appear in your account after that depends on your bank or card provider and is outside our control.

6. Failed or Duplicate Payments

If you were charged more than once for the same unlock, or a payment was deducted but your account was not unlocked, contact us immediately with your payment reference. Verified duplicate or failed-but-charged payments are refunded in full, regardless of the 48-hour window above.

7. Changes to This Policy

We may update this policy from time to time. Material changes will be reflected by updating the "Last updated" date at the top of this page.

8. Contact Us

Questions about this policy or a specific payment can be sent to classroomcareservice@gmail.com.